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MoNetwork Group

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Need help with missing items from an order

I recently received part of what I ordered but some items never showed up, and I’m not sure how to go about getting a refund just for the missing parts. Has anyone dealt with something like this and can share what steps they took or how the company handled it

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Marta
Marta
Dec 21, 2025

I had a similar situation and wasn’t sure where to start, so while reading through other people’s experiences https://help-center.pissedconsumer.com/how-one-shopper-got-their-money-back-from-leroy-merlin/ in the middle of those stories really helped me understand how detailed documentation of missing items and clear communication with support made it easier for someone to get their refund. Seeing that process laid out made me feel more confident and prepared before reaching out to the retailer.

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